Cashier’s Checks, Company Checks, & Personal Checks

We do accept cashier’s checks, personal checks, and company checks in U.S. Dollars only. Online payments for these methods are not available, but are available via phone at 866-226-9645. For all forms of checks please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $35.00 fee on all returned checks.

At this time we do not accept Money Orders.

Copyright & Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Innovative Foodservice Group, Copyright © 2021, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept the following credit cards: Visa, American Express, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be charged once your order fulfillment is determined. If you have ordered a special order item that will need to be brought into our facility on a stock order you may be charged prior to that stock order being placed.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Innovative Foodservice Group reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Requests For Cancellation:

  1. If the supplier allows cancellations and the request is received in a sufficient time frame for the shipment to be held with the supplier. The purchaser will receive a refund in full minus credit card processing fees incurred by IFG.
  2. Some of the equipment Innovative Foodservice Group sells is custom made, or manufactured to order. Many of our suppliers do not allow cancellation of these items. Thus, requests for cancellation of these items may not be honored, or may be subject to cancellation fees which are usually a minimum of 20%.
  3. If a request for cancellation is received after the item ships and the supplier will allow a return, the purchaser will receive a refund of what they paid less all the suppliers restocking fee, and any other expenses incurred by Innovative Foodservice Group and / or the supplier including, but not limited to packing, shipping and re-stocking fees.
  4. IFG cannot guarantee a cancellation request is processed unless you receive an electronic confirmation.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Innovative Foodservice Group signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM, or by the next business day if your order is received after this time. Orders received on Saturday, Sunday or any major holiday will be shipped as soon as shipping resumes on the next available business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Innovative Foodservice Group site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Innovative Foodservice Group. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:

Innovative Foodservice Group

11101 North 46th St

Tampa, FL 33617

Email: [email protected]

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy IFG is not responsible for the actions of third parties.

Returns

Because of differing warranties and manufacturer policies returns are reviewed on a by case basis. Any concerns must be submitted to us by email, fax or telephone within 45 days from the date of purchase or 15 days from the date of receipt, whichever comes first.

If a return is approved, the purchaser must obtain a Return Authorization number prior to returning the item. The customer will be responsible for all freight costs and a minimum of 20% restocking fees. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyers responsibility.

The buyer will be responsible for items that are returned to the wrong location. And must insure when obtaining return authorization where the return is being shipped.

Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging. Used items will not be considered for returns. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, IFG will be unable to process the credit. If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made unless there is a written agreement between the Innovative Foodservice Group and the customer reached prior to time of delivery. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.

The purchaser agrees that they will abide by Innovative Foodservice Group's decisions regarding any return, cancellation or damaged items matters and that any exceptions to the purchase agreement regarding such matters is the sole right of Innovative Foodservice Group.

If the purchaser thinks there is a misrepresentation regarding the item or it's condition in our description, or Terms and Conditions, the buyer must relay to the seller why he or she thinks there is a misrepresentation. The seller will review the facts and make a decision regarding the alleged misrepresentation.

Expected Time for Return Processing

  • Our purchaser service and accounting staff work hard to process returns and refunds as quickly as possible. Processing refunds can be complicated. Refunds can take up to two billing cycles.
  • The purchaser agrees to authorize Innovative Foodservice Group to charge their credit card to deduct all applicable charges before issuing a refund. If returned and the fees exceed the cost of the order you agree to be responsible for the difference.

Shipping Policy

Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday, Sundays, or major holidays except by prior arrangement. All Shipping transit times quoted are business days (Monday -Friday), not calendar days.

We have designated FedEx as the shipping carrier for most of our items; however, some items may exceed FedEx’s weight limits. The items that exceed this weight limit will be shipped via freight company. All shipments will be delivered curbside ONLY. Inside delivery, uncrating or installation is not included. Please make arrangements (personnel & equipment) for unloading at your location. Liftgate service is available for an additional rate and must be arranged upon the placement of your order. Please be advised that our site provides as accurate of a shipping estimate as possible. The actual shipping amount could differ slightly; however, if difference is greater than 20% you will be contacted for approval before we process your order.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Innovative Foodservice Group or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Expedited delivery cost, including but not limited to 2 Day and Next Day Deliveries, are an estimate only. We recommend contacting our customer service team before selecting these options online to insure accurate freight charges. Some orders may be subject to verification of billing or shipping information, and may be delayed because of this.

Free Shipping applies only to products that are individually marked with "Free Shipping" or "Free Freight". These items will be shipped via USPS, UPS ground or by common carrier (whichever is applicable) within the continental United States only. Additional charges will apply if you prefer these items to be shipped by any other expedited method or if there are any other special requirements. Delivery accessorials and/or delivery surcharges are NOT included in in the free shipping. These include, but are not limited to: residential delivery, limited access delivery, lift gate, and metro delivery charges. The customer will be responsible for paying for any delivery accessorials and/or delivery surcharges before their order can ship.

Inside delivery, lift gate services, and other special requirements are also not covered by Free Freight. If any additional services are requested at time of delivery this charge will be applied to the credit card on file.

The purchaser agrees to pay all costs relating to the shipment, including charges by the shipping company, which were not paid during check out. These charges might include, but are not limited to, charges due to inaccurate information provided to Innovative Foodservice Group relating to the delivery or due to the failed delivery attempts by the shipping company.

The purchaser agrees to perform their fiduciary duty to protect their property after it is shipped.

  1. The purchaser agrees to accept all items related to the order during delivery attempts.
  2. The purchaser agrees that any refused shipments or any shipments the carrier cannot deliver, will be considered as being delivered to and accepted by the buyer. The buyer agrees to accept responsibility for any concerns, issues, or charges for these shipments and agrees to hold Innovative Foodservice Group harmless.
  3. The purchaser agrees to inspect the shipment during delivery for damages, both obvious and hidden. In the event of damaged product the customer is advised to refuse the shipment and signature of receipt; and call IFG immediately for assistance in getting a replacement shipment. (Note: If the shipment is not inspected prior to signing and damage is discovered afterward, it is the customer's responsibility to file a claim with the carrier. Innovative Foodservice Group is not responsible for products that are signed for clear of damages, if damages are later discovered.)

Any damages and/or other issues involving shipping of a product, must be reported to Innovative Foodservice Group within 5 days of receiving a shipment. After these 5 days Innovative Foodservice Group is not legally permitted to contact the freight and/or shipping company on behalf of the customer. (Thank you Government regulations) At this point the customer will be responsible to handle all freight and/or shipping claims.

Shipments to Canada:

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via FedEx Ground service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incure additional fees.

Please be aware that FedEx will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-463-3339) to pay these charges, eliminating the need for payment on delivery.

Quick Ship Items:

Innovative Foodservice Group offers several varieties of quick ship items. We highly suggest anyone needing products shipped or delivered by a specific date contact our sales team regarding their delivery options.

Many products listed as "quick ship" are offered in conjunction with the products manufacturer; any guarantees offered are the decisions of those manufacturers; and will fall under their program terms and conditions. IFG does not specifically guarantee any arrival or ship dates for products. This program may be terminated at any time without notice.

Taxes & Local Codes

Innovative Foodservice Group shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the states of Alabama, California, Colorado, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, Utah, Washington and Wisconsin or the same state as the facility of the manufacture of the purchased product. Taxes may vary by manufacturer. The buyer will be contacted should additional taxes be required - Regrettably, Innovative Foodservice Group has no control over the tax requirements of these specific manufacturers. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

The purchaser accepts responsibility for checking his state and local codes and making sure the items purchased meets those codes before the order is placed with Innovative Foodservice Group.

Typographical Errors

In the event a product is listed at an incorrect price, has an incorrect product description or selling quantity due to typographical error or error in manufacturer information received from our suppliers, Innovative Foodservice Group shall have the right to refuse or cancel any order placed under these conditions. IFG shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Innovative Foodservice Group shall immediately issue a credit to your credit card account in the amount of the incorrect price. If you receive your item and an issue is discovered with any of the above, customer agrees to abide by IFG's resolution to correct the issue.

The purchaser agrees to get all the information necessary for them to make an educated decision regarding the purchase. The purchaser agrees not to hold Innovative Foodservice Group responsible for anything not stated in the listing or included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.

Pricing Updates

All prices are subject to change without notice. Website will be automatically updated with any current manufacturer price increases. For any pending alternate payment/leasing orders we reserve the right to adhere to these price increases on orders not paid in full prior to this increase. For the most accurate pricing we recommend contacting customer service for information on any impending price increases.

Warranty

The purchaser agrees to have the merchandise assembled, installed, and adjusted by knowledgeable, licensed, and experienced personnel. Improper installations may void product warranties and may cause malfunction. The purchaser agrees that Innovative Foodservice Group will not be held responsible for damages resulting from misuse, improper installation, or uncertified repair of equipment and other items.

All concerns about new merchandise will be limited to what is covered in the particular manufacturer's warranty and the purchaser agrees that they will not hold Innovative Foodservice Group responsible for all matters regarding the item including, but not limited to, any matters regarding the manufacturer's performance per the warranty.

Disclaimer: Unless otherwise stated ALL manufacturer warranties are valid ONLY within the contiguous United States. Any item(s) that leaves the contiguous U.S. will not maintain the warranty on the product. Please contact IFG customer service for further verification.

**PLEASE NOTE: Manufacturer warranty will not be honored on commercial equipment installed in a residence or non-commercial location. Due to this we at IFG reserve the right to deny shipment on any commercial equipment order intended for residential usage. In this event you will be notified as soon as possible.

Used Equipment - The purchaser agrees that there are NO WARRANTIES of either merchantability or fitness for a particular use and that all USED merchandise is sold 'AS IS / WHERE IS' and 'WITH ALL FAULTS'. The purchaser acknowledges that any used equipment might not be received in working condition.

How We Change & Update This Privacy Notice

We may update this Privacy Notice. When that occurs, we will publish the most current and accurate version on this website.

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